Shipping Information
Hamster | Buro & Cie offers flexible and cost-effective delivery solutions across Quebec and Canada.
Standard shipping fees
Our shipping policy is simple and transparent:
Free shipping
Orders of $50 or more (before taxes)
- Available in most regions of Quebec
- Ships the next business day
- Delivery time: 2 to 7 days depending on the region
Small orders
$11.95 fee
- For orders under $50
- Taxes not included
- Applies to most regions of Quebec
Shipping within Canada
Variable fees
- Outside Quebec
- Fees displayed at checkout
- Calculated based on destination
Restrictions
Shipping not available
- Outside Canada
- Additional fees for remote areas
- Additional fees for oversized items
Special fees
School supply lists
Preparation fee: $6.95
Delivery fee: $11.95
- Period: late July to mid-September
- Specialized service requiring additional resources
- Applies to serviced school service center territories
Special items
Variable additional fees
- Oversized items (whiteboards, safes, metal filing cabinets)
- Remote regions in Quebec
- Contact prior to delivery for fee details
Delivery timelines and process
- Shipping: Next business day (unless out of stock)
- Standard delivery: 2 to 7 days depending on region
- School lists: 4 to 14 days (summer period)
- Confirmation: Email notification with invoice
- Absence: Delivery notice or reattempt depending on carrier
- Business customers: Delivery by our team according to regional schedule
Additional services
Free pickup
- Stores: St-Rémi, Delson, Varennes
- Available for consumers and businesses
- Wait for availability confirmation before visiting
Billing
- Charged after order validation
- No additional fees without approval
- Taxes calculated based on shipping address