Shipping Information

Hamster | Buro & Cie offers flexible and cost-effective delivery solutions across Quebec and Canada.

Delivery truck

Standard shipping fees

Our shipping policy is simple and transparent:

Free shipping

Orders of $50 or more (before taxes)

  • Available in most regions of Quebec
  • Ships the next business day
  • Delivery time: 2 to 7 days depending on the region

Small orders

$11.95 fee

  • For orders under $50
  • Taxes not included
  • Applies to most regions of Quebec

Shipping within Canada

Variable fees

  • Outside Quebec
  • Fees displayed at checkout
  • Calculated based on destination

Restrictions

Shipping not available

  • Outside Canada
  • Additional fees for remote areas
  • Additional fees for oversized items

Special fees

School supply lists

Preparation fee: $6.95

Delivery fee: $11.95

  • Period: late July to mid-September
  • Specialized service requiring additional resources
  • Applies to serviced school service center territories

Special items

Variable additional fees

  • Oversized items (whiteboards, safes, metal filing cabinets)
  • Remote regions in Quebec
  • Contact prior to delivery for fee details

Delivery timelines and process

  • Shipping: Next business day (unless out of stock)
  • Standard delivery: 2 to 7 days depending on region
  • School lists: 4 to 14 days (summer period)
  • Confirmation: Email notification with invoice
  • Absence: Delivery notice or reattempt depending on carrier
  • Business customers: Delivery by our team according to regional schedule

Additional services

Free pickup

  • Stores: St-Rémi, Delson, Varennes
  • Available for consumers and businesses
  • Wait for availability confirmation before visiting

Billing

  • Charged after order validation
  • No additional fees without approval
  • Taxes calculated based on shipping address

Customer Service

Hamster Buro & Cie

438-476-1326

Monday to Friday, 9 a.m. to 5 p.m.

info@burocie.ca